An Inbound contact center handles communication received from customers. It provides an opportunity for customers to initiate a dialog with an organization, if they feel the need to enquire about something or communicate something

We offer three modes of communication (snail mail, e-mail and web chat):

• Inbound Customer Care contact center

• Email Response Center

• Web Chat Center

The teams that are assigned to projects in our Outbound Contact Center play a very critical role in the overall customer retention strategy of an organization. That’s because, these teams represent the face of the organization and they have to handle every aspect of communication keeping in the mind the values, principles and the business objectives of an organization. Our Outbound Contact Center offers the following services:

Verification Calling

Welcome Calling

Service Calling

Calling for profiling

Debt Collection Outsourcing Services We Offer Over the past decade, ADSUM has made a name for itself in providing value-added DRA Trained call center services to clients across the banking industry. Our debt recovery call center outsourcing services are a proud offset of the same and have constantly provided reliable debt collection services to our partners. We have constantly tweaked and optimized our services in order to ensure all your requirements are met comprehensively. We are efficient in both retail consumer collections and commercial collections.

There are many reasons why our debt collection services are considered by most of our clients to be the best that they have encountered in their distinguished years of doing business. Some of them include

- Attractive Pricing Options

- Intense Hiring Process for Debt Call Center Agents

- QA and Monitoring

- Omni-channel Support